Here at IT Services GB we offer a wide range of hosted VoIP system packages to customers in Sheffield and throughout the UK. Our VoIP systems are suitable for both small and large operations and we provide some of the best contact centre solutions available on the market. Our hosted VOIP phone systems are designed to be very reliable and will help you to stay connected both in the office and on the go. No matter what type of hosted telephony you may require we can advise on the best solution for your requirements and budget. We have good relationships with large VOIP manufacturers and can provide excellent deals on a wide range of installation sizes.

We have years of experience in the industry and whether it’s a video conferencing solution, geographic numbers or something else entirely, we have you covered with our custom phone systems. If you’re looking for business VoIP systems in Sheffield or any of the surrounding areas, be sure to contact IT Services GB today. One of our team is always on hand to assist.

Business Phone Systems

Hosted VoIP systems offer the perfect solution and many contact centres have already made the switch to hosted VOIP. With lower call costs and highly flexible call recording features, you’ll have full access to a wide range of additional extras. A suitable high quality internet connection is all that is required. Phones can be connected independently, to a computer or even to your mobile phone. Some of the hosted phone systems we can offer are:

  • Hosted Geographic Numbers
  • Contact Centre Solutions
  • Mobile VoIP Systems
  • Unified Communications
  • VOIP System Support
  • VOIP System Design
  • VOIP System Installation
  • VoIP for Small Businesses

What can VoIP Do for Your Business

We offer our VoIP phone systems to clients across Sheffield, Rotherham, Doncaster and the whole of the UK. Internet-based communications mean you can stay connected at all times, but with far more advanced features available than standard phone lines and much lower call costs. With crystal clear voice calls both employees and customers alike will be able to enjoy the benefits. Some of the things that hosted phone systems offer include:

Set-up Control

Manage different users and phone numbers in different ring groups, call pickup groups and more to ensure better control over your business communication spend.

Full Platform Dashboard

A call user interface on digital devices allows users to make, answer, and transfer calls as well as to view who is already on calls, to hear and arrange voicemail, to see call history, and to also set caller status so that appropriate messages can be played if, for instance, you are away on a meeting or away on holiday.

Voicemail to Email

If an inbound caller is unable to reach you, they will be able to leave their voicemail as on common telephone systems. However, VOIP allows you to receive those voicemails as a downloadable sound file attached to an email, or even with voice transcription services. This can be very useful if you are out of the office and disconnected from the VOIP system but still want to hear your voicemails as they arrive.

Admin Controls

Administration privileges can be given to the IT team or others in charge of the VOIP system if you have in house IT staff who will be doing day to day admin for the system. This can provide data on call volumes and details, active users, how calls are being routed, and much more. This insight can help you learn better ways to manage the costs or efficiencies when using your VOIP system.

Call Recordings and Analytics

Whether for training, audits, or compliance eg PCI, recording both inbound and outbound calls is becoming more common and simple thanks to VOIP business telephony.

CRM Integration

VOIP platforms integrate seamlessly with a host of CRM platforms out of the box providing screen popping of the chosen CRM platform and integrates it with certain desktop features such as desktop contacts searching or click to dial. Most of the key systems are supported, Salesforce, Zendesk, SugarCRM, Zoho, Pipedrive,  and many specialist Real Estate systems such as DezRez or Rezi, as well as recruitment applications such as Bullhorn.

Video Capability

Voice and audio are not the only things that can be transmitted through a VOIP system. Video can also be transmitted. As such, remote meetings between individuals and group videoconferencing are both available on high-end VOIP solutions.

Desk Phone Choices

When you upgrade your business phone system, you’ll probably upgrade your office phone handsets too. IP-enabled handsets are specifically designed to optimise call quality and are available in desktop, conference and DECT or WiFi wireless options. Alternatively, you can use a VoIP adaptor to enable you to use your current analogue phones (if you have them), however purpose made VOIP handsets will offer far more features to users. There is a multitude of VoIP phone system options from brands like Cisco, Snom, Polycom, Fanvil, Yealink, Netgear, Gigaset  and Sennheiser . We can provide recommendations on the best makes to meet your requirements and budget, and we have great relationships with large distributors of all major VOIP brands and can offer a great deal on full systems.